I just bought a new mono form the website this week and had great service.At first the Burlen name confused me.I chose an out of stock model and got an order confirmation the next day (16 week lead time) but offering an alternative. I got a follow up personal mail from Philip and gave him a call. Sorted out my alternative and arranged for next day delivery. Couldn't have been easier or better customer service.My only very slight disapointment was I'd originally ordered a 389/80 (RGS) and alternative was said to be same model same jetting same 1,5/32 etc but one year earlier. It turns out its the 389-46 Super Rocket carb! I know it's just a name - but now I don't have an RGS carb and I kind of thought that's what I was getting. Given the short reign of the RGS I guess I should have worked that out - grrrr.Raymond.