When the bike comes back I will have to ride it around and see what happens.
Ffs don't do that; that's the kinda dumb shit I'd do. ...
I agree with the above re; ' too tight', but as you've already sent it off elsewhere, you could maybe at least chase it up and loosen the axle, back off the adjusters
incrementally and equally, (to maintain their alignment) until there is at least some slack on the chain, then nip it up until you can check it properly