I know you are sending the box away, but this failure happened to me and was easily fixed. I doubt the shaft will be damaged as they seem to be made out of kryptonite! Original One's at least. One of my older posts covers the fix, and use of a brake cylinder hone to hone the new bushes to size.
if heavy grade oil was used in the box that might be a root cause of the failure
as prior post too close a clearance will defininately cause a failure as will bushes spinning in the sleeve gear and/or incorrectly drilled oil holes in the bushes