Unfortunately many of the new parts, no matter from whom we buy, come from the warehouses of just 2 major wholesalers - wassell and mca.
Yes, and there's EMGO International from Taiwan, worldwide suppliers who partner with Wassel.
I've had several sub-standard parts supplied to me recently - all were returned with a complaint and either good replacements were supplied or my money spent refunded.
The one that took the biscuit, for me, was a clutch pushrod that was far too short and supplied by feked in 2017. On complaining to them I was told that they knew the batch they had in stock were short, so there's no point in sending me a replacement. I then asked for a refund and was told they will only refund on return of the faulty pushrod. So I did just that on the following day and I also demanded a refund for the return postage cost incurred for returning a useless length of steel rod that they shouldn't have sent me in the first place
. The full amount was duly refunded (see receipt). Did they initially rely on me writing off the faulty pushrod at my expense, like so many others may have done?
.
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Then very recently I bought a new rear wheel sprocket (not a cheap item by any means and stamped Made in England) and also an imported bearing to go in it. The bearing went in the hole with light finger pressure and dropped out again when the sprocket was turned upside down
. I jumped to the conclusion that the imported bearing was under size. Both were returned to the retailer (Monty's Classic Motorcycles), who I know and fairly local to me. Monty checked both while I was there and it turned out that it was the sprocket that was faulty (hole slightly too big) and the imported bearing was perfectly ok. Monty was very apologetic and also very annoyed and said he was going to phone the manufacture and give them some stick.
In my view this is the only hope and leverage we have that may prevent manufacturers and suppliers glibly passing on faulty or sub-standard goods. If we just accept it and take the financial hit ourselves it's sure to continue and will probably even get worse.